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Leah Maki
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FAQs
November 6, 2025

How to Use the Verkada Pass App for Your Building Access – Resident FAQ

This FAQ is designed for residents in multi-dwelling communities (MDUs) using the Verkada TD63 Intercom and Verkada Pass mobile app for secure building access.

1. How do I open the door using the Verkada Pass app?

  • Install the Verkada Pass App and sign in with your resident credentials.
  • Open the app and tap the Intercoms or Doors tab to view the doors you have permission to unlock.
  • Find your building’s main door, then tap the lock icon. When the icon turns green, the door is unlocked for the preset duration.
  • If the icon turns red, access was denied—contact building management.

2. How do I remove or revoke my ability to open the door?

  • Only your building’s administrator can revoke access in Verkada Command.
  • Ask management to remove your user from the appropriate Access Group or disable Remote Unlock / Bluetooth Unlock permissions.
  • Once removed, your doors will no longer appear in the Pass app. You may also uninstall or sign out of the app.

3. How do I accept guest calls and open the door for them?

Via the Pass App:

  • When a visitor presses the intercom button, you’ll receive a push notification in the Pass app.
  • Open the notification or go to the Intercoms tab to answer the call.
  • You can see live video (if enabled), speak to the visitor, and tap the unlock icon to open the door.

Via a Phone Call (if enabled by your building):

  • Some systems also route calls to your phone. When you answer, you can speak with the visitor.
  • To unlock the door, press any number key (0-9) during the call. This command triggers the unlock.

Tips:

  • Make sure your contact information is current so calls and app notifications reach you.
  • If you don’t answer, the system may route to a backup number or building concierge.
  • Always verify visitors before unlocking for safety.

4. Troubleshooting the Verkada Pass App

  • Check your permissions: Confirm your building admin has granted you Remote or Bluetooth unlock rights.
  • Bluetooth & Location:
    • iOS: Enable Bluetooth and allow Location Services Always.
    • Android: Enable Bluetooth and Location permissions.
  • Internet connection: Ensure you have Wi-Fi or cellular data when using Remote Unlock.
  • Update the app: Use the latest version of Verkada Pass from the App Store or Google Play.
  • Organization check: If you belong to multiple sites, ensure the correct organization is selected under your profile.
  • Still not working? Contact your building management or IT/security team—they can verify logs and configuration in Verkada Command.

5. Common Terms

  • Remote Unlock: Unlocking from anywhere through the Pass app.
  • Bluetooth Unlock: Unlocking automatically when your phone is near the reader.
  • Intercom Call: Two-way audio/video communication with a visitor at the entrance.
  • Unlock Time: The period after unlocking during which the door remains open.

For detailed product support and setup instructions, visit Verkada Intercom Help Center.