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How to Use the Verkada Pass App for Your Building Access

Hand pressing button on wall-mounted intercom panel while holding coffee cup

This FAQ is designed for residents in multi-dwelling communities (MDUs) using the  Verkada Pass mobile app for secure building access.

 

 

1. How do I open the door using the Verkada Pass app?

 

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    • Open the app and tap the Intercoms or Doors tab to view the doors you have permission to unlock.

 

    • Find your building’s main door, then tap the lock icon. When the icon turns green, the door is unlocked for the preset duration (typically 5 seconds)

 

    • If the icon turns red, access was denied—contact building management.

 

 

2. How do I remove or revoke my ability to open the door?

 

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    • Only your building’s administrator can revoke access in Verkada Command.

 

    • Ask management to remove your user from the appropriate Access Group or disable Remote Unlock / Bluetooth Unlock permissions.

 

    • Once removed, your doors will no longer appear in the Pass app. You may also uninstall or sign out of the app.

 

 

3. How do I accept guest calls and open the door for them?

 

Via the Pass App:

 

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    • When a visitor presses the intercom button, you’ll receive a push notification in the Pass app.

 

    • Open the notification or go to the Intercoms tab to answer the call.

 

    • You can see live video (if enabled), speak to the visitor, and tap the unlock icon to open the door.

 

 

Via a Phone Call (if enabled by your building):

 

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    • Some systems also route calls to your phone. When you answer, you can speak with the visitor.

 

    • To unlock the door, press any number key (0-9) during the call. This command triggers the unlock.

 

 

Tips:

 

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    • Make sure your contact information is current so calls and app notifications reach you.

 

    • If you don’t answer, the system may route to a backup number or building concierge.

 

    • Always verify visitors before unlocking for safety.

 

 

4. Troubleshooting the Verkada Pass App

 

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    • Check your permissions: Confirm your building admin has granted you Remote or Bluetooth unlock rights.

 

    • Bluetooth & Location:
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        • iOS: Enable Bluetooth and allow Location Services Always.

       

        • Android: Enable Bluetooth and Location permissions.

       

       

 

    • Internet connection: Ensure you have Wi-Fi or cellular data when using Remote Unlock.

 

    • Update the app: Use the latest version of Verkada Pass from the App Store or Google Play.

 

    • Organization check: If you belong to multiple sites, ensure the correct organization is selected under your profile.

 

    • Still not working? Contact your building management or IT/security team—they can verify logs and configuration in Verkada Command.

 

 

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For detailed product support and setup instructions, visit Verkada Intercom Help Center.

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